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Frequently Asked Questions

Q: Why do I need to show a resident pass at the recycling centre?

A: The pass confirms you live within Hull, helping staff ensure the sites are used by local households only.

Q: Can I still enter if I do not have my resident pass with me?

A: Yes. You can enter by showing another document that proves your address, such as a recent household bill or your driving licence.

Q: Do vans and commercial-style vehicles need special permission?

A: They do. Anyone arriving in a van or similar vehicle must apply for a permit before using the site.

Q: Why am I asked to sort my rubbish before I arrive?

A: Pre-sorting helps ensure recyclable materials don’t end up in general waste. Items like plastics, paper, cans and old textiles can all be separated easily before your visit.

Q: Is there help available if I bring mixed bags of waste?

A: Yes. Each site has a sorting area where staff can assist you in separating the contents so anything recyclable is placed in the right container.