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Frequently Asked Questions

Q: Can I deposit trade waste at the site?

A: No, this site is for household waste only. Depositing or attempting to deposit trade waste is an offence.

Q: Are children and pets allowed on site?

A: Children under 16 and pets must remain in vehicles at all times, unless there is an emergency situation.

Q: What must I do with my waste on arrival?

A: Waste must be deposited in designated areas or containers as directed by site staff. Bring help if items are too heavy to lift safely.

Q: Are permits required for certain vehicles or waste types?

A: Yes, vehicles over certain sizes and certain waste types (like asbestos, paint, chemicals) require permits. Permits must be available for inspection upon arrival.

Q: Who do I contact for complaints or more information?

A: Complaints or enquiries should be made via the Leicestershire County Council website or by calling 0116 305 0001.